What is guest room attendant in housekeeping?
A room attendant works as part of the housekeeping team at a Hotel & other sectors. Their duties involve cleaning and sanitizing rooms, stairways, hallways, and guest areas. They clean and wash furniture, carpet, windows, sanitize bathrooms, change bed linens, and replace towels.
What are the duties of a guest room attendant?
- Change bed linen and make beds.
- Replace used towels.
- Sweep and mop floors.
- Vacuum carpets.
- Dust furniture.
- Replenish bath care products (e.g. soap and shampoo)
- Restock beverages and food items in the mini-bar.
- Clean public areas, like corridors.
What do you call a person who cleans the guest rooms?
Hotel room cleaners are also referred to as housekeepers or room attendants. They are responsible for cleaning and maintaining guest rooms, ensuring that they are always clean, comfortable and welcoming.
What is the difference between housekeeping and room service?
The main difference between housekeeping and room service is that housekeeping involves the provision of a clean, comfortable and safe environment for guests, while room service involves allowing guests to order food and drink to their rooms.
Room attendant housekeeping speed 💯 arrival room
What are the two types of housekeeping?
The basic concept can be divided into domestic housekeeping, for private households, and institutional housekeeping for commercial and other institutions providing shelter or lodging, such as hotels, resorts, inns, boarding houses, dormitories, hospitals and prisons.
Is housekeeping a guest service?
While dedicated housekeeping roles are not directly concerned with customer service, they do manage provisions used by guests. Common hospitality services include cleaning, maintenance, room upkeep, and looking after shared areas.
What skills do you need to be a room attendant?
- To be well organised.
- A polite and pleasant personality.
- Lots of energy.
- To cope with bending, lifting and moving about a lot.
- To be careful not to knock over or break anything in the rooms.
- To work with people at all levels.
- To follow procedures and pay attention to detail.
- To work well as part of a team.
What are five activities a room attendant must do on a daily basis?
- Greeting guests and responding to queries.
- Changing bed linen and making beds.
- Replacing used towels and other bathroom amenities, such as shampoo and soap.
- Sweeping and mopping floors.
- Vacuuming carpets.
- Dusting and polishing furniture.
- Emptying trash containers and ashtrays.
What are the 3 major areas of housekeeping department?
- Office of the Executive Housekeeper − The administrative work of the department is carried out here.
- Housekeeping Control Desk −It is accessible and operational 24 hours a day. …
- Laundry Area − Washing, ironing, dry cleaning, folding of linen and staff uniform takes place here.
Is guest room attendant hard?
This job requires good physical stamina, including the ability to stoop, squat, and kneel, while standing all day.
Do room attendants get tips?
As a Hotel Housekeeper, you have the opportunity to earn tips from guests in addition to your hourly wages. If you work in an economy hotel or motel, then you are less likely to receive tips, and the tips you do get will be relatively small.
How much do you tip a room attendant?
The standard tip for hotel housekeeping in the U.S. is $2 to $5 per day, says Cohorst. Now, with all the additional work housekeeping must accomplish, it’s only fair to tip a consistent $5 per day—even more, if you’re feeling exceptionally benevolent.
How many rooms should a room attendant clean?
The average hotel housekeeping worker is required to check and/or clean between 12 and 20 rooms in an eight-hour shift. That allows for only 20 to 30 minutes for room at best, since time to restock the cart and traveling between floors must be considered as well as breaks in the hotel housekeeper’s shift.
What is the mandatory rule for room attendant upon entering the guest room?
Entry into a Guest’s Room
Housekeepers must schedule their work to not inconvenience a guest. They knock and wait around 10 seconds before knocking again announcing “housekeeping.” If there is no response after three knocks, housekeepers can open the door slightly to ensure the room is empty before entering.
How can a room attendant make a room clean?
- Ventilate the Room. You should properly ventilate a hotel room before guests stay. …
- Change and Restock Bed Linen and Towels. …
- Remove Rubbish. …
- Dusting. …
- Wipe and Disinfect High Touch Surfaces. …
- Clean the Bathroom Thoroughly. …
- Clean Mirrors and Windows. …
- Vacuuming Floors and Furniture.
What is the most important quality of a room attendant?
A great room attendant should be an active listener so that he can clearly understand the needs of a guest in one go. He should be attentive so that he can easily deal with the customer problems at his own level and don’t let manager and other staff comes in between.
How can I be faster at housekeeping?
- Give Cleaning Products Time to Work. In order to save some time and energy scrubbing to remove debris, let the cleaning products do some of the hard work for you. …
- Keep All Your Supplies on the Cart. …
- Break the Job Down. …
- Establish a Routine.
Which room should be cleaned first in hotel?
Clean bedroom areas first
For minimal bacterial transfer, start cleaning in the bedroom and then clean the bathroom area. This helps improve sanitation and overall cleanliness.
What hours do room attendants work?
Hotel Room Attendants work 38-39 hours a week full-time, but there are opportunities for part-time, temporary and seasonal work. Most Hotel Room Attendants work weekends and on public holidays, on a rota basis. In some hotels, for example, those close to airports, you might work shifts.
What should I wear to a room attendant interview?
Men should wear a shirt and tie and ladies should wear dress pants and a nice blouse or a business-appropriate skirt or dress. There’s no exception to these standards, so if you don’t have the appropriate attire, go shopping prior to your interview or borrow an outfit from a friend.
What is room attendant interview questions?
Role-specific interview questions
How did you handle it? How do you prioritize your cleaning tasks when given a list of rooms to clean in a certain timeframe? Can you discuss your experience with using and properly handling cleaning chemicals and equipment commonly used in hotel housekeeping?
What are the big don’ts of housekeeping?
Do not keep lost and found items in the pantry or trolley. Never throw any lost and found items. Never throw or put any soiled linen or uniform on top of Room Attendants or Room Service trolleys. Never allow any guest, strangers or contractors to enter any guest room without permission.
How many rooms does a housekeeper clean per day?
The housekeeper’s job must be most thankless job at any hotel. Housekeepers perform the most physically demanding work, cleaning an average of 10 to 14 rooms a day, yet are often invisible to the typical guest. So here are five myths, exposed, about what a hotel housekeeper’s job is really like.
Can you stay in the room while housekeeping?
While some hotels may allow guests to stay in their rooms while housekeeping cleans, others may have strict policies that require guests to vacate their rooms during this time. It’s always a good idea to familiarize yourself with the specific policies of the hotel you are staying at before your arrival.