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How do you deal with rude airline passengers?

If they are being disruptive, let them know in no uncertain terms that their behavior is unacceptable and that they need to stop immediately. If they continue to behave in this manner, involve other passengers or flight crew members to help you deal with the situation.


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What would you do if you see a passenger being rude to another flight attendant?

Try and calm down the passenger and if need be report the situation to the senior member. To answer this question you can say something like: “I would first apologize to the passenger and ensure him/her that this situation won’t happen again.


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How do airlines handle unruly passengers?

The first step in intervention would be for a member of the Cabin Crew to attempt speaking with the passenger. Often, this contact is all that is required to defuse the behavior and to gain the passenger’s cooperation. If it does not, then the situation should be handled as appropriate to the level of unruly behavior.


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How would you manage a situation in which two passengers are causing a disturbance?

Example: “If I were faced with a situation where two passengers were arguing and disturbing the rest of the travelers, I would first assume an authoritative posture. I’d then explain to the passengers that I would like to help them resolve the situation, but I need them to be calm and help me to work through this.


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How do flight attendants deal with anxious passengers?

Flight attendants will be skilled in helping you take your mind off the anxiety. They’ll ask you all about where your from, what you do, what your family is like, where you’re going, what you’ll do there- they’ll ask you to tell stories, describe things that you like, and remind you that everything is going to be okay.


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Flight Attendant Strikes Back Against Rude Passengers

How do you handle conflict as a flight attendant?

Here are 12 tactics (direct from a 40 + year flight attendant) your team can use to help reduce conflict:
  1. Allow customers to talk. …
  2. Show you care. …
  3. Use the correct tone. …
  4. Be neutral. …
  5. Don’t react. …
  6. Focus. …
  7. Use verbal softeners. …
  8. Make angry conversations private.

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How do you treat passenger anxiety?

What are other amaxophobia solutions?
  1. Virtual reality exposure therapy: One small study found that virtual reality exposure therapy can help people overcome a fear of driving or being a passenger. …
  2. Cognitive behavioral therapy (CBT): Many providers use cognitive behavioral therapy (CBT) along with exposure therapy.

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What would you do if a passenger was extremely upset and angry?

Really pay attention and listen to the passenger’s complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.


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How will you handle a passenger who refuses to cooperate with the cabin crew?

“I would repeat my instruction to the passenger, in case he/she misheard me due to cabin noise, and emphasize the consequences of disobeying a crew member. If the passenger still refuses to comply, I would seek assistance from other flight assistants. As a last resort, I would report the situation to the captain.”


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How to behave with passengers?

Expert-Verified Answer
  1. We should offer our food and drinks to our co-passengers.
  2. We should look after the belongings of our co-passengers when they are not around.
  3. We should engage in polite conversation with our fellow passengers in a train.

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How would you deal with two passengers arguing about seating arrangements?

Example Answer:

“If two passengers were arguing about their seats, I would check to see what their reservations were and then ask them both what the problem was. If it was an issue about them sitting next to each other and we had open seats, I might offer to move one of them.


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How passengers should be treated during travel?

Respect the passenger’s personal space. For example, ask the passenger if they would like you to put on their seatbelt for them – because many passengers prefer to buckle their seatbelt up themselves.


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How do you calm someone who hates flying?

9 Ways To Help A Friend Who’s Afraid Of Flying
  1. Encourage them to come prepared. …
  2. Know your seating sitch. …
  3. Order them a drink… ASAP. …
  4. Have an arsenal of entertainment. …
  5. Look for a baby. …
  6. Put the homework and the work-work DOWN. …
  7. Find a plane crush. …
  8. Keep the focus on the future.

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What would you do if someone disagrees with you cabin crew?

Both of you should be willing to resolve the issue, and not only the other party. Given that you’re both cabin crews, you need to work together especially during at work. You can’t avoid each other the whole time or ask another crew to pass things on or to forward a message.


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Is it OK to flirt with flight attendant?

These men and women are not your waitress or waiter aboard a flight and they should be recognized for their hard work, especially if they have to deal with unruly passengers. Ignoring safety demonstrations, flirting with flight attendants or even touching them is not okay.


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Is it rude to call a flight attendant a stewardess?

Flight attendants can be male or female, and that’s one reason the gender-neutral term replaced the word “stewardess” a couple decades ago.


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What is your greatest weakness flight attendant?

Below are some examples of how you can answer the question, “What are your weaknesses?” when you go for a flight attendant interview:
  • “I tend to be a perfectionist with my work. …
  • I used to get nervous when speaking in front of groups. …
  • “I used to have a lot of difficulties managing stress and anxiety.

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View complete answer on cabincrewhq.com

How do you make a passenger feel special?

Whether you’re flying friends in your own plane, or flying passengers for an airline, these tips can be used for any flight.
  1. 1) Unlike You, They Aren’t Used To It! …
  2. 2) Calm And Confident. …
  3. 3) Give Them Expectations. …
  4. 4) Gradual Descents. …
  5. 5) Get That AC On! …
  6. 6) Shallow Turns. …
  7. 7) Share Your Excitement With Them.

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What happens if you push a flight attendant?

What’s your first name? These days, air travel rarely brings out the best in anyone. But hitting, threatening, or interfering with a crewmember working on an airplane violates federal law and can result in a felony conviction. The Federal Aviation Administration (FAA) can also impose substantial fines.


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How do you express anger professionally?

How to write an angry email professionally
  1. Give yourself time to calm down. Before you start writing your email, give yourself some time to calm down. …
  2. Create a rough draft. …
  3. Make your main point clear. …
  4. Focus on the facts. …
  5. Be empathetic. …
  6. Provide a suggestion. …
  7. Be open to having a conversation. …
  8. Use a kind and professional closing.

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View complete answer on indeed.com

How do you deal with upsetting situations?

What do you do when your emotions are spiraling out of control?
  1. Breathe—and Relax. …
  2. Identify and Challenge the Thoughts Underlying Your Upset. …
  3. Look for Positives. …
  4. Suspend Your Point of View—and Take on the Other Person’s. …
  5. Become More Mindful. …
  6. Don’t Judge Yourself on the Basis of Your Feelings.

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View complete answer on psychologytoday.com

How do flight attendants handle crying babies?

Help the Parents

If a baby is crying and the parents are having trouble consoling them, a flight attendant may offer to help out. This could involve anything from holding the baby for a few minutes so the parents can take a break, have their own bathroom visits, etc.


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How do I overcome airport anxiety?

This can reduce your travel anxiety and stress ahead of time and help take some load off on the travel day.
  1. Rehearse going through an airport. …
  2. Practice safe risk taking before the trip. …
  3. Plan for how to meet basic needs. …
  4. Stay connected with someone. …
  5. Finally, remember to cut yourself some slack.

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View complete answer on cntraveler.com

What is fear of being a passenger in a car called?

People suffering from amaxophobia dread the thought of sitting in a car and usually organize their lives around avoiding vehicles. Many individuals around the world are suffering from this fear and it can be self-limiting.


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What is the fear of flight called?

A note from Cleveland Clinic

Aerophobia is an extreme fear of flying. People with aerophobia might feel intense anxiety before or during a flight. This condition can interfere with your ability to travel for work or pleasure. If aerophobia is affecting your quality of life, talk to your healthcare provider.


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View complete answer on my.clevelandclinic.org

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